Return & Refund Policy

At LiTime, we stand behind the quality of our energy solutions and offer a 30-day return policy to ensure your complete satisfaction. If you are not entirely happy with your purchase, we are here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] within 30 days of delivery with your order number and reason for return.

• 2.
  Receive Return Authorization

  Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the appropriate warehouse address.

• 3.
  Pack and Ship

  Securely pack the item in its original packaging including all accessories and manuals, then ship it back using a trackable courier service.

• 4.
  Inspection and Refund

  After receiving and inspecting your returned unit, we will process your refund or exchange within 5-7 business days.